My global publishing client is urgently looking for an experienced Service Desk Analyst for a permanent position based at their support base near Colchester. My client is looking for someone with experience working to ITIL standards in a service desk environment ideally with ServiceNow experience as well.
The role will involve 1st line support for Windows operating systems (XP, 7, 10 etc), Microsoft Office software, Active Directory etc. The Service Desk team provides support between 8am & 6pm and the postholder will be involved in a rota system working either 8am - 4pm, 9am - 5pm or 10am - 6pm. There may well be requirements to cover evening/weekend shifts with overtime being paid.
Excellent communication skills are required for this role are the support will frequently be done via telephone or in person. Also, excellent customer service skills are required along with a positive attitude and a desire to 'get stuck in' to tasks. This is an urgent role and my client is looking for someone who can start promptly.
Due to the location of this role my client is ideally looking for someone who lives within a maximum of a 30/45-ish minute commute of Colchester.
For additional information please forward your CV, in the first instance, to Stephen Harris at NetworkEMEA.